Everything you need to know about working with Plustortion, including pricing, process, technical implementation, and ongoing support.
Getting Started
What exactly does Plustortion do?
We design, build, and maintain custom automation systems for revenue teams. Think of us as the operations team you'd hire if you had the budget — except we deploy in days, not quarters. We connect your existing tools (CRM, email, billing, Slack, etc.) into intelligent workflows that handle the repetitive work your team currently does by hand.
How do I know if automation is right for my team?
If your team spends more than 5 hours a week on any of these — manual data entry, copying info between tools, sending repetitive emails, chasing invoices, or updating spreadsheets — you're leaving money on the table. Our free audit identifies the exact bottlenecks and estimates the hours you'd reclaim. No commitment required.
What does the free audit include?
We'll hop on a 15-minute call to understand your current stack and workflows. Within 48 hours, you'll receive a Loom walkthrough covering: the 2–3 highest-impact processes to automate first, a rough architecture of how we'd build it, estimated time savings per week, and a ballpark quote. It's genuinely free — no strings, no pitch deck, no follow-up spam.
How long does a typical project take?
Most single-workflow automations are live within 7–10 business days. Multi-system builds (like a full lead-to-close pipeline) typically take 2–3 weeks. Enterprise deployments with custom integrations, compliance requirements, or multi-department rollouts can take 4–6 weeks. We give you a fixed timeline before we start, and we stick to it.
Pricing & Contracts
How does pricing work?
We price by project scope, not by the hour. A typical single-workflow automation runs $2,000–$5,000. Multi-system builds range $5,000–$15,000. Enterprise deployments are quoted individually. Every project starts with a fixed quote — you'll never get a surprise invoice. We also offer monthly maintenance retainers starting at $500/mo for ongoing monitoring, updates, and priority support.
Do you require long-term contracts?
No. Project work is billed on delivery milestones — typically 50% upfront and 50% on completion. Maintenance retainers are month-to-month with 30-day cancellation. We don't lock you in because we'd rather earn your business every month than trap you in a contract.
Is there a guarantee?
Yes. Every project comes with a 30-day post-launch warranty. If something breaks or doesn't perform as scoped, we fix it at no extra cost. For maintenance clients, we guarantee 99.9% uptime and sub-4-hour response times. If we don't deliver measurable ROI within the first 60 days, we'll keep working until we do — on our dime.
What payment methods do you accept?
We accept bank transfer (ACH/wire), credit card via Stripe, and can accommodate purchase orders for enterprise clients. International payments are handled through Stripe, so currency conversion is automatic.
Technical
What tools and platforms do you work with?
Anything with an API — which is most modern business software. Our most common integrations include: CRMs (HubSpot, Salesforce, Pipedrive, Close), communication (Slack, Teams, Gmail, Outlook), billing (Stripe, QuickBooks, Xero), databases (Airtable, Notion, Google Sheets, PostgreSQL), marketing (Mailchimp, ActiveCampaign, Lemlist), and AI (OpenAI, Anthropic, custom models). We build on Make.com, n8n, Zapier, or custom Node.js depending on what fits your stack best.
Do I own the code and automations you build?
100%. Everything we build lives in your accounts — your Make.com workspace, your Zapier account, your AWS instance, whatever we use. You get full documentation, a walkthrough video of every automation, and admin access to everything. If you ever want to part ways, you keep it all. No vendor lock-in, no proprietary platforms.
What happens if an API changes or something breaks?
APIs change regularly — it's part of the landscape. If you're on a maintenance plan, we monitor for breaking changes proactively and fix them before they affect your workflows. Most issues are resolved within hours. If you're not on maintenance, we provide thorough documentation so your team (or another developer) can handle updates. We also offer one-off fix rates for former clients.
How do you handle data security and compliance?
We follow the principle of least privilege — our team only accesses what's strictly necessary to build and test your automations. All credentials are stored in encrypted vaults (not spreadsheets). We're happy to sign NDAs, DPAs, and comply with SOC 2, GDPR, HIPAA, and CCPA requirements depending on your industry. We never store your customer data on our own servers.
Can you integrate with our custom/internal tools?
If it has an API, a webhook, or a database we can connect to, yes. We've integrated with custom ERPs, proprietary CRMs, legacy SOAP services, and internal tools built on everything from Rails to .NET. If there's no API, we can often build a lightweight middleware layer or use browser automation as a bridge.
Process & Support
What does the build process look like day-to-day?
After kickoff, we move fast. Days 1–2: we map your current workflow in detail, identify edge cases, and finalize the architecture. Days 3–7: we build, with async check-ins via Slack or Loom. Days 8–10: we test with real data, iterate on your feedback, and go live. You'll have a shared Slack channel with us throughout — no waiting for weekly status meetings.
What does the maintenance retainer include?
Monthly monitoring of all your active automations, proactive fixes when APIs change, performance reporting (runs, errors, time saved), priority Slack support with sub-4-hour response, and up to 4 hours of optimization or new micro-automations per month. Think of it as having an ops engineer on call without the $120K salary.
Can you train our team to manage the automations?
Absolutely, and we encourage it. Every delivery includes a recorded Loom walkthrough of the full system, written documentation with architecture diagrams, and a live Q&A session. For teams that want to build internal automation capability, we offer training packages covering Make.com, n8n, and API fundamentals.
What if we need changes after launch?
Maintenance clients get changes included in their retainer (up to 4 hours/month of modifications). For project-only clients, we offer change requests at a flat rate — typically $150–$300 per modification depending on complexity. Most tweaks take less than a day to implement.
Do you work with early-stage startups or just enterprises?
Both, and everything in between. Our sweet spot is teams of 5–50 people who are growing fast enough that manual processes are starting to crack. Startups love us because we're faster and cheaper than hiring. Mid-market companies love us because we understand their stack. Enterprise clients love us because we actually ship.